About Us

Little did Clevelanders know that when Robert A. Coulson opened his first submarine shop in 1965 on Cleveland’s Westside that their eating habits would be changed forever. Robert dared to be different and introduced flavor paired with impeccable customer service to the community. He created a menu with a wide variety of sandwiches and sides that you couldn’t find anywhere else. The exciting menu positioned around Mr. Hero’s iconic Hot Buttered Cheesesteaks™ and Romanburgers® has since been introduced to the communities of Toledo, Columbus, Akron and all throughout Northeast Ohio. With the help of dedicated owner/operators the Mr. Hero brand has continued to build on the 2 original ideals of flavor and awesome customer service over the past 60 years. Robert is not only the founder, he is also the CEO and President of Restaurant Developers Corp., the franchising company behind the Mr. Hero brand, and he continues to run the day-to-day affairs by providing insight and creative inspiration. Mr. Hero continues its success with Greg Marchion, a thirty-year veteran who serves as Chief Operating Officer. Greg has successfully served in a variety of roles and has demonstrated capabilities that have benefited the company making him well suited for this leadership role alongside the rest of the office and field staff that has an average of over 20 years with the brand.

Our customers make up the biggest part of the Mr. Hero family. We recognize and truly appreciate that if it weren’t for our customers and the brand loyalty that they possess, we would not be the success that we are today. For that we will continue to offer the best flavor around as well as the best customer service possible and we will continue to take great pride in giving back to the communities through donations to local charities as well as community involvement.