About Us About Us

About Us

About Us

About Us

We are proud to announce that we begin our 60th year of serving Northeast Ohio the taste they crave on May 24th, 2024.

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About Us

Little did Clevelanders know that when Robert A. Coulson opened his first submarine shop in 1965 on Cleveland’s Westside that their eating habits would be changed forever. Robert dared to be different and introduced flavor paired with impeccable customer service to the community. He created a menu with a wide variety of sandwiches and sides that you couldn’t find anywhere else. The exciting menu positioned around Mr. Hero’s iconic Hot Buttered Cheesesteaks™ and Romanburgers® has since been introduced to the communities of Toledo, Columbus, Akron and all throughout Northeast Ohio. With the help of dedicated owner/operators the Mr. Hero brand has continued to build on the 2 original ideals of flavor and awesome customer service over the past 60 years. Robert is not only the founder, he is also the CEO and President of Restaurant Developers Corp., the franchising company behind the Mr. Hero brand, and he continues to run the day-to-day affairs by providing insight and creative inspiration. Mr. Hero continues its success with Greg Marchion, a thirty-year veteran who serves as Chief Operating Officer. Greg has successfully served in a variety of roles and has demonstrated capabilities that have benefited the company making him well suited for this leadership role alongside the rest of the office and field staff that has an average of over 20 years with the brand.

Our customers make up the biggest part of the Mr. Hero family. We recognize and truly appreciate that if it weren’t for our customers and the brand loyalty that they possess, we would not be the success that we are today. For that we will continue to offer the best flavor around as well as the best customer service possible and we will continue to take great pride in giving back to the communities through donations to local charities as well as community involvement.

Our Values

We believe in the principles of success. We acknowledge a founding basis that principles spawn from their greatest need, in the context of success that need is customer satisfaction.

Our motto is to exceed a customer’s expectations with each visit, thereby assuring brand loyalty and a life long customer.

Our mission

TRUTH is our guiding principle and it has always been our mission. When we speak you don’t just hear words, you hear truthfulness.

Whether you come to us for one of our classic signature sandwiches or to buy a franchise; the atmosphere will always be sincere, appreciative, and friendly.

We believe there is no greater virtue than that which emerges from truth and trust. Mankind working together for the common good *is the anatomy of a concept of eternal significance.
* Plato, Year unknown.

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